Shipping policy
Shipping Policy
Thank you for shopping with us! Please review our shipping policy below for information on processing times, delivery estimates, and tracking.
Order Processing Time
All orders are processed within 2-5 business days (Monday-Friday, excluding holidays) after payment confirmation. During high-volume periods, product launches, or holiday seasons, processing may take slightly longer. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Times
Estimated delivery times after processing:
- United States: 7-14 business days
- Canada, United Kingdom, Australia, New Zealand: 10-14 business days
- Rest of World: 14-21 business days
Please note these are estimates, not guarantees. Delivery times may vary due to carrier delays, customs processing, weather, or other factors outside our control.
Total Estimated Delivery
From the time you place your order to the time it arrives at your door, please allow approximately 2-3 weeks.
Pre-Orders
Some items are available for pre-order before they're fully in stock. Pre-ordering reserves your item and guarantees you'll receive it as soon as it becomes available.
Please note that pre-order items may take 1-3 months to ship, depending on production and restock timing. The estimated availability window will be listed on the product page whenever possible.
If your order contains both in-stock and pre-order items, your entire order may be held and shipped together once the pre-order item is ready. If you'd prefer to receive your in-stock items first, please reach out to us and we'll be happy to split your shipment.
You'll receive a confirmation email with tracking information as soon as your pre-order ships. Thank you for your patience and support!
Shipping Costs
Shipping costs are calculated at checkout based on your location and order total. We offer free shipping on qualifying orders.
Order Tracking
Once your order ships, you will receive an email with a tracking number. Please allow 24-48 hours for tracking information to update after you receive the notification. If your tracking has not updated after 5 business days, please contact us.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the product or shipping price. We are not responsible for delays caused by customs processing.
Incorrect Shipping Address
Please double-check your shipping address before completing your purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, contact us within 12 hours of placing your order and we will do our best to update it before it ships.
Lost or Delayed Packages
If your package has not arrived within 30 business days of the shipping confirmation, please contact us at cowboyclouds@outlook.com and we will work with you to resolve the issue, including reshipment or refund where appropriate.
Order Changes & Cancellations
Orders can be cancelled or modified within 12 hours of being placed. After this window, your order has entered processing and cannot be changed or cancelled.
Contact Us
For any shipping questions or concerns, reach out to us at cowboyclouds@outlook.com. We aim to respond within 24-48 hours.